Three Pathways Community HUBs Earn Certification & Re-Certification

The Pathways Community HUB Institute® (PCHI®) is recognizing three Pathways Community HUBs (PCHs) that have recently achieved certification milestones—reflecting the strength of their work in supporting individuals with complex needs and building coordinated care networks in their communities.

Newly Certified

Health Care Access Now (Cincinnati, Ohio) has earned initial PCHI Certification for a two-year period. Through its work, HCAN utilizes certified community health workers (CHWs) to provide one-on-one support, helping individuals navigate healthcare systems, access consistent medical care, and address barriers that impact overall well-being. Its commitment to training CHWs and delivering coordinated services plays a critical role in improving outcomes across the region.

Re-Certified for Three Years

Two established HUBs have also achieved re-certification, demonstrating sustained performance and continued adherence to the PCHI® Model:

• Better Health Pathways HUB (Cuyahoga County, Ohio)

• Harris County Pathways Community HUB (Houston, Texas)

In Cuyahoga County, the Better Health Pathways HUB continues to grow its network and reach. By the end of 2025, the HUB included 15 care coordination agencies and 75 Community Health Workers and supervisors, supporting 5,400 individuals and addressing more than 30,700 needs since 2020. In 2025 alone, enrollment reached 1,654 individuals, alongside a 70% increase in referrals—reflecting the trust partners place in the HUB to connect people to support.

In Houston, the Harris County Pathways Community HUB continues to demonstrate strong outcomes through its network of CHWs and partners. In the past year alone, the HUB successfully completed more than 1,000 pathways—with 84% of all opened pathways reaching completion—and supported positive outcomes for families, including 88% of babies born at a healthy birth weight.

Re-certification re-affirms that these HUBs are consistently delivering measurable results, supporting individuals through proven pathways, and maintaining the integrity of the Model in their day-to-day work.

“This work has always been about helping people navigate what can often feel like a complicated system and making sure they have the support they need,” said Sarah Redding, founder and president of PCHI. “Seeing these PCHs continue that work in their own communities is incredibly meaningful. Congratulations to each of these HUBs on this achievement.”