top of page

Pathways Community HUB

(PCHI® Model C-PCH)

The PCHI Model C-PCH was developed by the Pathways Community HUB Institute to ensure Model fidelity and effectiveness. There are 10 Prerequisites and 18 Standards that must be met before a Pathways Community HUB (PCH) can be nationally certified. The certification process is outlined in the steps below:

Pathways Community HUB Institute® Model Certification

PCHI 2024 Certification Fees





Very Large











PCH & PA Application Fee $750 (one-time fee)

PA Annual Fee: $1,000


PCHs can maintain certification status by submitting an application for recertification at least 6 months before their assigned certification review month. This process requires the PCH to complete the same action steps as required during the initial application, including participation in a formal site visit (virtual or on-site). Recertification remains in effect for three years as long as the PCH maintains compliance with PCHI Model Prerequisites and Standards.


Review Prerequisites & Standards

Develop a Pathways Community HUB implementation plan that is compliant with the PCHI Model Certification-PCH Prerequisites and Standards.


Complete the Application

Submit PCHI Model C-PCH application/agreement and remit $750 application fee to PCHI.


This fee can be paid by mailing a check to:


Pathways Community HUB Institute

427 W. Dussel Dr, #117

Maumee, OH 43537

Please contact for a certification application.

PCHI℠ Model C-PCH application

Thanks for submitting!

Attach a copy of Board Roster
What Status is Your Organization?
Does your Organization have a Board?
Attach a copy of most recent annual audit/annual budget & expenses
Application Fee (+3% processing fee):
Does your PCH directly employ community-based care coordinators?
Attach PCH director's resumé or CV


Implement PCHI Model

Once your application, signed agreement, and fee has been received and reviewed by PCHI, PCHI will execute the agreement. You will be invoiced an initial Certification Fee prorated for the current calendar year upon execution of the agreement and an Annual Certification Fee in September for the next calendar year. PCHI’s Annual Certification Fee Schedule can be found below following Step 7. This provides you access to all Pathways Community HUB Institute Model materials through login on the PCHI website. Materials include the PCHI Model 21 Standard Pathways, data collection tools, PCHI Model Learning Modules, Outcome-Based contracting templates, and information about available PCHI Model and CLAS training to begin implementing your Pathways Community HUB.


Complete the 10 Prerequisites

You will be given access to to begin uploading documents supporting your application and the 10 Prerequisites. Please notify us when you have completed all 10 Prerequisites.  A PCHI Reviewer will review and confirm that the PCH has met all 10 Prerequisites. PCH may need to provide additional documentation or clarification to achieve this. If it is determined that the PCH cannot meet the PCH Prerequisites, then the PCH will be offered technical assistance.

Once PCHI has reviewed and accepted the 10 PCH Prerequisites, PCHI will notify you and provide an invoice for the initial Certification Fee. PCHI invoices for Certification Annual Fees in September for the next calendar year.


Certification Review

After PCHI receives the initial certification fee, the PCH will be assigned a PCHI Model Certification Reviewer (Reviewer). The Reviewer will directly contact the Pathways Community HUB Director to review the certification process, select a certification cycle, and answer questions.


The Reviewer will set up the Standards folder in for the PCH to upload supporting documentation by the review deadline. There will be eighteen individual folders within the Standards folder (Standards #1 - #18).

The Reviewer will schedule a site visit (virtual or onsite. If onsite, PCH will be invoiced for travel expenses) with the PCH Director. Key PCH and Care Coordination Agency staff will need to participate in the review process. The Reviewer completes the certification worksheet and shares findings with the PCH Director.


Quality Improvement Plan Agreement

A PCH Improvement Action Plan is created for all PCHs that pursue certification. The Action Plan is not limited just to deficiencies but provides an opportunity to identify areas that the PCH could enhance. The Reviewer communicates with the PCH Director and reaches agreement about the areas in need of improvement and a time frame for resolving needed improvements. The Action Plan is then signed by the PCH Director and PCHI.


Based on the review/assessment process and the status of the PCH Improvement Action Plan, the Reviewer recommends whether the PCH is eligible for further review and consideration by the Evaluation Review Panel (ERP) or whether further technical assistance is needed to improve PCH compliance with the PCH Prerequisites and Standards.



Applications that are forwarded for certification are reviewed by the external Evaluation Review Panel (ERP). The ERP is authorized by PCHI to make certification decisions. The ERP reviews the documentation and meets to vote to determine: 1) Approval/ Disapproval of Certification Status and 2) Designation Level (Provisional, Transitional, Level 1, or Level 2).

Transitional Certification is granted when an active PCH recognizes it is at risk of not meeting the prerequisites and standards and submits a plan and timeline that is approved by PCHI to achieve full compliance.

Transitional Certification

Level I Certification Designation is granted when a PCH demonstrates compliance with 90% or more of the certification requirements.

Level 1 Certification

Level II Certification Designation is granted when a PCH demonstrates 100% compliance with the certification requirements.

Level 2 Certification

Levels of PCHI® Model Certification
Pathways Community HUB

Provisional Certification is granted when a PCH demonstrates at least 80% compliance with the standards but less than 90%.

Provisional Certification

PCHI issues a PCHI Model Certificate and Seal based on the ERP’s recommendations.

bottom of page